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BenchmarkPortal's All-in-One Cost Report
In 2006 BenchmarkPortal published findings based on a contact center survey showing that all-in-one systems were preferred over multi-point systems. This report explores the costs of both systems, with survey findings showing a lower total cost of ownership for all-in-one versus multi-point contact center systems. Read the report's full results.
BenchmarkPortal's Research Report: A comparison of All-in-One versus Multi-Point Contact Center Solutions
Contact center managers, CTOs and IT professionals surveyed by BenchmarkPortal say they prefer a single, all-in-one source for all technology needs-and that they want their chosen single-source vendor to provide best-in-class functionality. Read the report's full results.
Miercom Lab Testing Summary Report 2006, Contact Centers, IP Telephony Systems
Miercom Test Labs reviewed the Customer Interaction Center(r) (CIC) IP application suite from Interactive Intelligence, including the operation, capabilities and features of CIC's key components, and awarded the CIC software its distinguished "Performance Verified" certification. Read why.
New Gartner Contact Center Magic Quadrant report positions Interactive Intelligence in the Leaders Quadrant.
Click here to obtain a complimentary copy.
CXO Media Executive Summary: "Internet Protocol Communications on the Brain"
Read what CIO Magazine subscribers have to say about IP communications in a survey by IDG Research Services. Survey respondents represent a cross-section of industries, from financial services and healthcare to government, high tech, manufacturing and other business sectors.
Peering Past the Unified Communications Frenzy
Unified communication it seems is the extension of contact center functionality into the enterprise, enabled by technology innovation that has allowed siloed enterprise communication applications to interoperate. This white paper takes a look at how conceptual change of customer service has driven innovation of communications throughout the enterprise, and how we are on the brink of another conceptual change that shows equal promise; communications-based business process automation. This paper also shows how Interactive Intelligence, through its standards-based software architecture and heritage of rich integration of contact center and business applications, is poised to take this conceptual change to new depths within the enterprise.
Yankee Group: Company Profile: Market Understanding and Innovation Equal Success for Interactive Intelligence
Interactive Intelligence has become a major player in today’s global VoIP business communications software suite marketplace. The company’s success is a result of its research and development, entrepreneurial drive and early understanding of customer needs in the rapidly evolving IP telephony marketplace.
Access pertinent articles written by leading communications industry analysts and consultants. Articles cover a variety of topics including workforce motivation; expert agents; aligning unified communications with business processes and applications; strategic IP communications; and the success of SaaS. Read each article to learn more:
Lasting Motivation: Avoid the Formulas... Embrace the Principles!
By Brad Cleveland
ICMI, International Customer Management Institute
About Expert Agents
By Blair Pleasant
COMMfusion LLC & UCStrategies.com
"ROI, ROI, ROI" - On Aligning Unified Communications Migration With Business Process Priorities and Applications
By Art Rosenberg
The Unified-View
Strategic IP Communications
By Allan Bly
Vitel Consulting Inc.
Moving SaaS/On-Demand from Dream to Successful Reality
By Balaji Ramanujam
Customer Value Partners
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