Looking to enhance your business communications without a large capital outlay or an investment in telecom personnel?
Interactive Intelligence Software as a Service can help any company achieve their communication objectives. Our software based, hosted applications enable you to take advantage of powerful communications tools with a simple pay-as-you-go structure that ensures you pay only for the services you need.
Plainly stated, we don’t take your communication strategies lightly. Every aspect of our service is delivered with security, reliability, flexibility and functionality in mind. Our SaaS solutions allow you to:
- Support emerging communication standards - SIP/VoIP, TDM, and hybrid solutions allow you implement a solution to fit your networking environment
- Deploy a custom solution rapidly - Interactive Intelligence SaaS solutions are delivered using our own Customer Interaction Center software, implemented by our own engineers and serviced by our own Support Organization and backed by an aggressive service level agreement
- Utilize a Tier 1 Data Center - Interactive Intelligence SaaS solutions are delivered from a SAS-70 certified Data Center designated as a protected site by the U.S. Department of Homeland Security which provides intense security along with exceptional reliability and redundancy
- Shift from a hosted to an on-premise solution - Interactive Intelligence provides you with the flexibility to move from a hosted solution to a premise solution with a considerable savings on upfront implementation costs
- Work with a software leader observing the Registered ISO 9001:2000 management standard - Audit conducted by QMI™ for our Indianapolis, Indiana headquarters
- Real Time Alerting and Performance Dashboard
SaaS offers individual or bundled Hosted Contact Center On-demand solutions plus professional services and 24 by 7 support 365 days a year. The following solutions are available today.
- Interactive Voice Response (IVR)
- Multi-lingual
- DTMF and Speech Recognition
- Real time data exchange
- Automated Attendant
- Name, Extension, Department or Workgroup dialing
- Call Flows to support normal business hours, after hours, holidays and emergency call processing
- Voice Mail options
- Automated Call Distributor (ACD)
- Multi-Media Queuing
- Priority Queuing
- Skills-based Routing
- In-Queue Messaging
- Voice Mail options
- Presence Management for Agents
- Outbound Predictive Dialing
- Prompt Scripting
- Call Disposition
- Preview, Power and Automated Dialing Options
- Quality Monitoring with Interaction Recorder
- Ad hoc recording
- Scheduled recording
- Large storage capacity
- Compress, organize, archive and access recording files using the Interaction Recorder Client Application
- Quality Management with Interaction Supervisor
- Coach, Listen, Record, or Join Agent calls
- Real-time call center statistics
- Real-time, configurable alerts and alarms
- Scheduled Reports
- Cradle to Grave Reporting
- Over 120 standard call center reports
- Communication Disaster Recovery Services(DR)
- Complete back-up solution to protect your business communications regardless of the Platform you use in-house
- Automated Outbound Notification Service (icNotify)
- Interactive Messaging Options using Text-to-Speech or voice recordings
- Web Interface for complete management of messages, contacts and report history
For More Information and Availability
For more information on Interactive Intelligence's Software as a Service (SaaS), please contact us.
