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Success in business these days takes more than the telephone and traditional PBX equipment. It requires IP telephony applications to support voice over IP (VoIP), open standards like SIP, mobile workers and the unified voice and data communications business now demands.
Interactive Intelligence offers everything the modern enterprise needs in your choice of all-in-one IP communications solutions to fit your organization:
- The Enterprise Interaction Center® (EIC) IP PBX application suite for 100 to 1,500 users, complete phone system capability, Microsoft® application integrations, messaging, remote and mobile access, and informal contact center features.
- The highly scalable Customer Interaction Center® (CIC) IP platform for 1,500 to 15,000 business users, plus advanced features including IVR, screen recording, workforce management, multi-site routing and more.
Let your enterprise leverage a SIP-supported network to converge the Interactive Intelligence feature set with your installed business applications. The result is one fully-integrated platform to manage phone calls and faxes as well as e-mails, web interactions and valuable business and customer information.
Increase user performance with a single intuitive desktop interface to manage incoming and outgoing calls, chats and e-mails. The same interface also equips users with real-time presence management controls, corporate and workgroup directories, and conferencing.
Outside the office, users can easily connect to the corporate system for voice and data access, while features like one-number Follow-Me/Find-Me and speech-enabled messaging keep mobile workers readily connected and available.
Pre-integrated plug-ins allow users to manage calls and presence settings directly within Outlook®, Exchange 2007, Dynamics™ CRM and GP, Word and Excel, and Office Communications Server 2007.
An IP Telephony solution that offers broad integration to business systems and expanded mobility is a benefit to any business. It’s even more beneficial when that same solution lets your business:
- Replace multiple legacy hardware communication systems with a single all-in-one platform and application suite architected for SIP and networked VoIP
- Reduce your total cost of ownership by centralizing system administration to one interface, converging voice and data on a single network, and lowering overall maintenance
- Increase security with advanced voice encryption methods and fewer access points for system "break-ins"
- Support business growth and enterprise expansion with simple application licensing, not additional hardware, middleware and costly capital expenditures
The Interaction Center Platform enables EIC to capture and processes every communication event uniformly - an incoming or outgoing call, an outbound fax, an online Web chat or callback request, a call transferred from one extension to another, etc. - eliminating the need for traditional "multi-box" hardware systems such as a PBX, automatic call distributor (ACD), Web server, fax machine and so on.
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View an online demo:
See our EIC product in action
Whitepapers:
Five Checkpoints to Implementing IP Telephony
Today's Enterprise Workforces: Remote But Not Isolated
Webinars:
Weekly Live Web Demonstration
Enterprise Solutions
Every Friday 3:00PM(EST)
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"Out of the box" solution for the mid-sized enterprise
Interactive Intelligence developed the EIC IP PBX communications system for businesses from 100 to 1,000 users. More so with its integrated real-time voice and data applications for corporate as well as remote sites and mobile employees, EIC gives mid-sized enterprises a complete turnkey solution.
"By migrating to VoIP using SIP, we estimate savings of about 30 percent compared to what a traditional PBX would've cost to install and maintain," Longhofer said. "Plus, by removing the limitation of phone numbers associated with physical locations, configuring remote users is much faster and easier, and we've gotten rid of a single point of failure."
Nautilus
Consolidating separate voice and data networks into a single communications infrastructure reduces enterprise equipment, network management and support costs significantly."
-Gartner, Inc.
"IP Telephony for Enterprise Networks:Technology Overview" |
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